Refund Policy
Last updated: 14 October 2026
Our voluntary guarantee: you can get a full refund on a credit pack within 14 days of your confirmed payment, as long as less than 2,000 of its 15,000 credits have been used (any use counts: reports, voice, link extensions, live links, monitoring and storage). Free credits are always used before paid ones. The Credits page shows exactly how many of the pack's credits are used. This guarantee does not limit your legal rights or refunds and disputes handled by our payment provider (merchant of record) or your payment method; those are always honoured and reconciled with your credits.
| Situation | What happens |
|---|---|
| Pack bought on the website by card (through our card payment provider), within 14 days, under 2,000 pack credits used | Full refund to your card; the pack's remaining credits are frozen while the refund is processed and removed when the provider confirms |
| Pack paid by JazzCash or Easypaisa, same conditions | Full refund to the same wallet within 7 working days; marked done when we record the payout reference |
| Pack bought in the iOS or Android app | Refunds are handled by Apple or Google under their own rules; request them through the App Store or Google Play |
| More than 14 days, or 2,000 or more pack credits used | No refund under this guarantee (your legal rights and the payment provider's own refund and dispute processes still apply); your credits stay in your account and never expire |
| The payment provider refunds you or a dispute is decided | We follow the provider's decision; unspent credits from that pack are removed |
| Free credits (welcome, referral, Facebook post) | Not refundable; they have no cash value |
| A report fails to send or a charge happens twice | Credits are returned automatically; contact support if you don't see them in your credit history |
To ask for a refund, tap Request refund on the Credits page, or email support@ownlytix.com from your account email with your purchase date. Free credits are always used before paid ones, so trying OWNLYTIX doesn't use up a pack you bought.